PRIVACY POLICY & DATA PROTECTION
Drone Cleaning NT ("we", "our", or "us") is committed to protecting your personal privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and Meta Platform Terms.
1. Overview & Scope
This Privacy Policy explains how Drone Cleaning NT collects, uses, processes, discloses, and protects your personal data when you visit our website (dronecleaningnt.com.au), request service estimates, interact with our Meta (Facebook / Instagram) lead forms or ads, or engage our drone-powered pressure washing services across the Northern Territory.
2. Information We Collect
We collect personal information through direct interactions, automated website analytics, and integrated third-party platforms (including Meta Platform Services):
A. Information Provided Directly
- Full Name and Contact Details (Email address, Phone number).
- Property Address, building height, and site access specifications.
- Service preferences (SoftWash, pure water glass, solar farm cleaning).
- Inquiry details submitted via contact forms or Meta Lead Ads.
B. Information Collected Automatically
- Device type, browser type, OS, and IP address.
- Website navigation history, session duration, and pages viewed.
- Cookies, local storage, and tracking pixels (e.g., Meta Pixel).
- Referral URL sources and UTM advertising parameters.
3. Purpose of Processing & Data Usage
We process personal data strictly for legitimate operational, safety, and business purposes, including:
- 01.Service Provisioning & Quotes: Preparing custom drone cleaning assessments, site safety evaluation, and issuing accurate price estimates.
- 02.CASA Airspace Safety Compliance: Verifying property elevation and airspace restrictions under our CASA certification requirements.
- 03.Customer Support & Communication: Scheduling cleaning operations, providing status updates, and responding to inquiries.
- 04.Advertising & Meta Pixel Optimization: Measuring ad conversion efficiency and delivering relevant service offerings via Meta Platforms.
4. How to Request User Data Deletion
META PLATFORM TERMS COMPLIANT DELETION MECHANISMUnder Meta Platform Terms and Australian Privacy laws, users have the absolute right to request the complete deletion of their personal data, contact submissions, or Meta Lead Form interaction records stored by Drone Cleaning NT.
Step-by-Step Data Deletion Procedure:
Send an email to our Data Protection Officer with your full name and phone number.
Subject: DATA DELETION REQUEST
Submit a request through our standard contact portal specifying "Data Deletion".
Data Erasure Timeline & Confirmation:
- Acknowledgement: Within 48 hours of receiving your deletion request.
- Complete Data Erasure: All stored contact records, quote files, and Meta Lead Form entries are permanently purged from our database within 14 business days.
- Confirmation Notice: A final confirmation email with a unique Deletion Reference Code will be sent upon completion.
5. Cookies, Analytics & Meta Pixel
We use essential cookies to maintain site stability and performance. We may also use analytics tools and the Meta Pixel to evaluate ad conversion events. You can manage or disable cookies via your browser settings or Meta Ad Preferences at any time.
6. Security & Storage
All user data is transmitted over encrypted SSL/TLS channels and stored on secure cloud servers protected by firewall access controls. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, loss, or alteration.
Questions or Privacy Concerns?
If you have questions regarding this Privacy Policy, your rights, or data deletion procedures, please reach out to our privacy management team: